Refund and Cancellation Policy

Last updated 3 October 2026

Payments are processed by Creem, which acts as merchant of record and appears on your statement. Refunds are issued through Creem to the original payment method.

If you pay through Shopify

Merchants who subscribe inside the Shopify app are billed by Shopify, not by Creem. Shopify sets the charge, and its terms govern it. Cancel from your Shopify admin (or uninstall the app) to stop the next charge. If you think you were charged in error, email support@shaewoo.com from the address on your store with the date and amount, and we will look at it case by case and, where we agree, refund or credit through the means Shopify gives us. How long that takes depends on Shopify.

Try it before you pay

The free plan produces a complete, watchable video from your own material. It carries a watermark and renders at 1080p, but nothing about the output is hidden from you before you buy. Paid plans take the mark off and raise the ceiling to 2K, with 4K on Studio and Agency. We expect you to use the free plan first.

Subscriptions

14 days. If the service does not do what this site says, email us within 14 days of your first payment and we will refund it in full.
Renewals. If a renewal caught you unawares, tell us within 14 days of the charge and we will refund it, provided the new period is substantially unused.
Yearly plans. A yearly plan is paid once for twelve months, at ten times the monthly price. The 14 day refund above applies to the first yearly payment, and the renewal rule applies to each yearly renewal. Cancelling stops the next renewal; access continues to the end of the year you paid for, and unused months are not refunded pro rata.
Cancelling. Cancel any time from Billing in your account (Manage or cancel subscription). Access continues to the end of the period you have paid for. We do not pro-rate part-months.
Service failure. If a fault on our side stopped you using a plan you paid for, tell us and we will refund or credit the affected period.

What we do not refund

Allowance used in a period you are asking us to refund, beyond the trial situations above.
Accounts closed by us for breaking the Acceptable Use Policy.
Dissatisfaction with generated wording where the service worked as described. Regenerate, or edit the text.

How to ask

Email support@shaewoo.com from the address on the account, with the date and amount. We reply within two business days, and approved refunds reach your account in five to ten business days depending on your bank.

Nothing here limits statutory rights you have under consumer law where you live.