Talk to a person.

Shaewoo is run by a small team. Email is the fastest way to reach us, and a human reads every message.

General support

Billing, plans, refunds, something not working. We reply within two business days.

Report a video

A video made without permission, impersonation, or anything breaching our content policies. Include the share link.

Privacy requests

Access, correction, export or deletion of your personal information. We respond within 30 days.

Also on

Common questions

A product was skipped or came out wrong.: A video uses only what is on the listing. A missing photograph, a very short description or a price that has since changed will show up in the video. Fix the listing and re-cut that product, or email us with the product link and what you expected.
A pasted link would not load.: We can only read pages that are publicly reachable, and some websites block automated visits. If a link fails, upload your shop's product export instead, or email us the link.
How do I cancel or get a refund?: On our website, use Billing in your account. Inside Shopify, cancel from your Shopify admin. Refunds are explained in the Refund Policy below.
Someone made a video about me.: Use the report link on the share page, or email abuse@shaewoo.com. We unpublish while we investigate. You do not need an account.
How do I delete everything?: Account settings has a delete control that removes your projects, uploaded files and records. Or email us and we will do it.